Hasten slowly for ITIL v3 success
Conforming to ITIL v3, the latest IT Service Management [ITSM] standard, can require major changes to any organisation's IT operating processes. And proceeding too quickly is a recipe of trouble.
View ArticleEDS to collaborate with UTS on global ITSM standard
HP subsidiary EDS is working with the University of Technology, Sydney (UTS) to develop a global standard for assessing an organisation's IT Service Management (ITSM) capability.
View ArticleBMC Software will add more SaaS products
BMC Software is planning to offer more versions of its software in the SaaS (software as a service) model in the next 12 months, as it is seeing growing customer demand for these services, an executive...
View ArticleIT service management awarded in Perth
Monash University, Australian Defence Organisation, Australian Electoral Commission and the Doric Group are just some of the finalists in this year’s IT service management (ITSM) awards.
View ArticleBYOT increases in priority for enterprises: UXC Consulting
Responding to employee demand for bring your own technology (BYOT) has led more Australian companies to implement IT service management (ITSM) structures in order to support BYOT rollouts, according to...
View ArticleIt's not all about the cloud: Why hybrid ITSM is here to stay
"Cloud-based" might be the most overused marketing term of 2012. Vendors of all stripes seem to believe an edict has been handed down to enterprise IT management who now want all cloud all the time.
View ArticleDevOps, ITIL disciples can sing together: IT Skeptic
While they maintain a fierce rivalry, practitioners of DevOps and IT service management (ITSM) have much to learn from each other, according to Rob England.
View ArticleIn Pictures: itSMF LEADit 2013
In Canberra, ITSM disciples talk service management, get funky on the dance floor.
View ArticleSMS M&T turns to BMC for IT service management
SMS Management and Technology (SMS) has inked a deal to license BMC's Remedy IT service management suite.
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